Privacy Policy

1. Introduction

LJMUK Ltd (“we”, “us”, “our”) is committed to protecting your privacy and personal data. This privacy policy explains how we collect, use, store, and protect your information when you use our extended warranty service.

2. Information We Collect

When you purchase a warranty or make a claim, we collect the following types of information:

Personal Information

• Full name
• Email address
• Phone number
• Postal address (if required for returns)

Purchase Information

• eBay order number
• Warranty reference number
• Date of purchase
• Product details (make, model, serial number)

Claim Information

• Description of the fault or issue
• Photos or videos of the product
• Communication history related to your claim
• Assessment and resolution details

Technical Information

• Device information (for diagnostic purposes)
• IP address (when visiting our website)
• Browser type and version

3. How We Use Your Information

We use your personal data for the following purposes:

Contractual Necessity

• To provide the warranty service you purchased
• To process and assess warranty claims
• To arrange repairs, replacements, or refunds
• To communicate with you about your warranty and claims

Legitimate Interests

• To maintain records for business purposes
• To improve our service quality
• To prevent fraud and abuse
• To comply with legal and regulatory obligations

With Your Consent

• To send marketing communications (only if you opt in)

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract performance: Processing necessary to fulfil our warranty obligations to you
• Legitimate interests: For business administration, fraud prevention, and service improvement
• Legal obligation: To comply with applicable laws and regulations
• Consent: Where you have given explicit permission (e.g., for marketing)

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy:

• Warranty records: For the duration of the warranty period plus 7 years (for legal and accounting purposes)
• Claim records: For 7 years after claim resolution
• Communication records: For 7 years after the last communication
• Marketing consent: Until you withdraw consent or we no longer use the data for this purpose

After these periods, we will securely delete or anonymise your data.

6. Data Sharing and Disclosure

We may share your personal data with the following parties:

Service Providers

• Repair centres: To facilitate repairs (name, product details, fault description)
• Shipping providers: To arrange collection and delivery (name, address, contact details)
• Payment processors: To process refunds (limited to what's necessary for the transaction)

Legal Requirements

• To comply with legal obligations, court orders, or regulatory requests
• To protect our rights, property, or safety, or that of others

Business Transfers

• In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity

Important: We do not sell, rent, or trade your personal data to third parties for their marketing purposes.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

• Encryption of data in transit and at rest
• Access controls and authentication
• Regular security assessments
• Staff training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Your Rights

Under UK data protection law (UK GDPR), you have the following rights:

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your data (subject to legal retention requirements)
• Right to restrict processing: Request limitation of how we use your data
• Right to data portability: Receive your data in a structured, machine-readable format
• Right to object: Object to processing based on legitimate interests or for marketing purposes
• Right to withdraw consent: Where processing is based on consent

To exercise any of these rights, please contact us at warranty@ljmuk.co.uk. We will respond within one month.

9. Cookies and Website Analytics

Our website uses essential cookies to function properly. We do not use tracking or advertising cookies. If this changes, we will update this policy and provide appropriate cookie controls.

10. Third-Party Links

Our website may contain links to third-party websites (such as eBay). We are not responsible for the privacy practices of these external sites. Please review their privacy policies separately.

11. Children's Privacy

Our warranty service is not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately.

12. International Transfers

We primarily process data within the United Kingdom. If we need to transfer data outside the UK, we will ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by the UK authorities
• Transfers to countries with adequate data protection laws

13. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised “Last updated” date.

For significant changes, we will notify you by email (if we have your email address) or through a prominent notice on our website.

14. Contact Us

If you have questions about this privacy policy or how we handle your personal data, please contact us:

15. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the UK supervisory authority: