Make a Claim
Our straightforward claims process is designed to help you quickly and efficiently.
Plain-English Terms
No confusing jargon or hidden clauses
Clear Exclusions
Transparent about what is and isn't covered
Simple Claims Process
Straightforward steps to get help when you need it
How the Claims Process Works
We aim to respond to all claims within 2 working days
Contact Us
Get in touch via our contact form or email. You'll need your eBay order number, warranty reference (if provided), and a description of the issue you're experiencing.
Provide Details
Include your eBay order number, warranty reference, product details, and a clear description of the fault. Photos or videos of the issue can be helpful.
Troubleshooting
We may ask you to try some basic troubleshooting steps to help diagnose the issue. This helps us resolve simple problems quickly without needing to return the item.
Assessment Decision
We'll assess your claim based on the information provided and determine if it's covered under your warranty terms. You'll receive our decision within 2 working days.
Return Instructions
If we need to inspect the item, we'll provide clear return instructions including the address and any reference numbers. We'll advise on return shipping arrangements.
Outcome
Once we've assessed the item (if inspection was needed), we'll arrange a repair, send a replacement, or process a refund as appropriate under your warranty terms.
Expected Response Times
Initial Response
2 working days
We'll acknowledge your claim and provide initial guidance within 2 working days of receiving your enquiry.
Full Assessment
5-10 working days
If inspection is required, we'll complete our assessment within 5-10 working days of receiving the item.
Start Your Claim
Click the button below to open your email client with a pre-filled claim template. Simply add your details and send.
Information to Include:
- Your full name and contact details
- eBay order number
- Warranty reference (if provided)
- Product name and description
- Detailed description of the fault or issue
- Photos or videos (if applicable)
Or email us directly at warranty@ljmuk.co.uk